Eurotrade s.a.s.

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General Sale’s conditions

The goods of the present general sale’s conditions are offered for sale by EUROTRADE s.a.s. di Ragazzini T. & C. with seat in Faenza, via degli Olmi n.17, registered at the Chamber of Commerce in Ravenna n. REA RA - 12881, Tax Code/VAT no. 01219370390; intra-community VAT IT 01219370390; PEC e-mail address di hereinafter referred to as “Supplier”.

The sale of our products is reserved exclusively to national and international buyers with VAT no. (excluding private buyers).


Under “on line sale’s contract” is meant the purchase agreement relating to movable tangible property of the Supplier, signed between Supplier and Buyer under a sale’s remote system via telematic devices, organized by Supplier.

Object of the contract

With this contract, The Supplier sells and the Buyer purchases remotely through telematic devices movable tangible property shown and offered for sale on the site

Mode of execution of the contract

The contract between Supplier and Buyer is concluded exclusively through the Internet by Buyer accessing at the address, where, by following the procedures indicated, the buyer formalizes the proposal for goods purchase.

Conclusion and effectiveness of the contract

The purchase agreement is concluded by correctly filling in the application form at the address and the purchase consensus expressed through the subscription sent on line. This, of course, only after viewing a web page with order summery, printable, showing all details of the Buyer and of the order, the price of purchased goods, any delivery charges and any other additional charges, terms of payment, delivery address for the goods, expected delivery times.


Shown prices are net. For Italian Co., VAT will be added at the conclusion of the order precedure.
Re-sellers are pleased to contact us in order to get a discount.

Payment methods

Any payment by the purchaser will be possible only by means of one of the methods indicated by Supplier in the relevant web page (credit card and bank transfer).
All communications concerning payments are made on a specific line of the Supplier, protected by encryption system. The Supplier guarantees the storage of this information as an additional layer of safety encryption and in accordance with the provisions of current italian legislation regarding the protection of personal data.

Pick up of goods by yourself

It is possible to pick up the goods a tour stores, prior written agreements.

Delivery time

The delivery time of the ordered goods vary depending on the product.
In each product page are clearly indicated the expected delivery time to be considered from the receipt of the payment. The production timing may vary a few (in default or in excess).
- In case the shipping time has a determining power on the purchase decision, we invite you to pls. contact us before!
- Deliveries during so-called “peak” periods, such as prior to Christmas and summer holidays, may be subject to substantial delays. During the 2nd and 3rd week of August deliveries are suspended.


The care and attention taken by packing the goods is an essential feature for us at EUROTRADE.
In case of goods delivered only partially or damaged, the buyer shall accept the goods by indicating proviso “goods unchecked”, to be affixed on the shipping documents; this way, it will be possible for us to retaliate on the shipper. Otherwise, EUROTRADE cannot bear any responsibility.

“Goods ready” notice

When goods will be ready, the Buyer will be contacted by e-mail or fax.

Shipment transit time

You can consider approx. 5/7 working days starting from receipt of “good ready” notice.


Upon delivery of the goods, the Buyer is required to check that the goods are intact and well packed.
Any external damage or the mismatch in the number of packages or any other mismatch, must be immediately reported to the carrier who is making the delivery, adding the wording “Withdrawal subject to control - Goods unchecked” on the appropriate document.
We also specify that the following wording “Package intact, subject to check” or similar won’t be taken into account by the courier, who won’t accept any claim for damages, therefore the Buyer should check the goods immediately, while the carrier is still present.


For us it is important to offer guarantees that will make you feel safe.
We realize that buying on the internet still sounds risky for many, this is the reason why we, as a Co. dealing with national and international market since more than 20 years, offer you  the following guarantees:

  • - Transparency and and Guarantees on transactions.
  • - Shipping with accurate packaging.
  • - Goods insurance upon request.
  • - Supply of replacement parts for any damages or defects of our responsibility (prior to wording “goods unchecked” and sign on the shippingdocument).
  • - Customer Service – Help and assistance during/before/after purchase by phone or e-mail.
  • - Courtesy and professionalism always assured.

Limitation of liability

The Supplier assumes no liability for disruptions caused by force majeure, if not able to execute the order within the time stipulated in the contract.
The supplier shall not be liable to the Buyer, except in case of fraud or negligence, for disrumptions or malfunctions related to the use of the internet outside of its control, or his sub-suppliers.
The supplier assumes no liability for damages, losses and costs incurred by Buyer as a result of non-fulfillment of contract for reasons which cannot be attributed to him.
The Supplier assumes no responsibility for any fraudulent or illegal use that may be made by third parties, of credit cards, and other payment methods.

Limitations of use

EUROTRADE’s staff works constantly to update the information presented. At the same time the huge amount of content developed makes possible the existence of any inaccuracies. It is our responsibility to work daily for a greater level of detail and precision. Should you find some inaccuracies, we invite you to contact us (, we will check and provide for any needed corrections. Each EUROTRADE’s manufacturer, and suppliers is working continuously for the improvement of our products, thus reserving the right to make technical and dimensional changes without prior notification, when these changes do not significantly alter the products and their use. EUROTRADE reserves the right to make changes to the names of certain products or relevant parts in order to comply with any agreements with manufacturers. On some products presented without publication of the mark can therefore be applied product labels that bear different names from those published on EUROTRADE: these variations cannot determine in any way the termination of contract for "non-compliance" since the "product name" cannot be considered as a basic element of the value offered to the consumer by the product itself.
Any delay in delivery of less than 30 (thirty) days shall not entitle the customer to refuse the delivery of products, or to claim damages or compensation whatsoever.

Exclusion from right of withdrawal

The right of withdrawal does not apply to Buyers purchasing for purposes relating to his work, such as for example instrumental use, for resale, etc.

Applicable law and dispute resolution

General Sale’s Conditions are governed by Italian law and in particular by legislative decree dated 22nd May 1999, n. 185 in relation to the internet contracts and by legislative decree dated 9th April 2003, n. 70 concerning certain aspects of electronic commerce.
In case of disputes between EUROTRADE and Buyers, rising from the General sale’s Conditions, EUROTRADE Sas grants full agreement and acceptance on the Conciliation Service of the Arbitration Chamber of Milan, allowing to reach a satisfactory agreement with the help of a competent and neutral conciliator, in a friendly and safe way, on the internet.
For more information on the rules or to submit a request for conciliation access at
The place of jurisdiction for disputes not settled with the mediation from Conciliation Service of the Arbitration Chamber of Milan is the court of Ravenna (Italy).

Online dispute resolution for consumers

The consumer residing in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to solve in non-judicial way any dispute relating to and / or arising from sale’s contracts of goods and services entered into on the net. Therefore, if you are a European consumer, you can use this platform for the resolution of any dispute rising from the online contract entered into with the site owner. The platform is available at the following link
The owner is ready to answer any question submitted by email to the email address published herein.

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Eurotrade s.a.s.


telephone: +39 0546 22717

fax: +39 0546 22717

address: Via degli Olmi, 17 - 48018 Faenza (Ra) - Italy

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